Internal Thunderbolt controller = enabled. Boot the system in to the BIOS and configure the Thunderbolt options with the following settings. Monitor Configuration: External monitor connected using an HDMI cable to the HDMI connector on Video Port 1 on the Thunderbolt 3 dock. Intel Thunderbolt Software needs to be installed on the PC. PC Configuration: The PC must have a Thunderbolt port, and the BIOS configured as: Internal Thunderbolt controller = enabled, Devices under Thunderbolt = enabled and Security Level = No Security. Windows based PC that supports Thunderbolt connectivity running Windows 10 RS4+ with Administrator Rights. Download (ID: 4016462), unzip and run the Thunderbolt Firmware update utility. If your hub is still not detected, please contact our support for additional assistance, we’re more than happy to help! After opening the firmware update utility, if the hub is not initially detected, unplug the hub from the USB 3.0 port on your computer and plug it back in and click the “Scan Device” button. Computers that are equipped with older Texas Instruments, Fresco Logic, Etron, or Wistron USB 3.0 host controllers may be unstable with USB 3.0 hubs even with the latest driver updates. (older Mac Pro systems with PCI-e USB 3.0 add-on cards may not supported because of limitations in their driver support for USB 3.0 hubs) Mac users may update through a Boot Camp installation. Updating through a virtual machine like Parallels, VMware, VirtualBox, etc is not supported as USB pass-through mode is not available for hubs. Users should consult their computer or motherboard manufacturer for the latest drivers, or contact our support for help. Please note that Windows Update does not usually download these drivers. 
For Windows XP, Vista, and 7 users we recommend to install the latest USB 3.0 host controller drivers before attempting update. This firmware update utility is only compatible with Microsoft Windows operating systems. Installation instructions in the readme_en.pdf included in the zip file. 
This update is recommended for uses with ASMedia host controllers, these are generally PCIe add-in cards or early USB 3.0 host controllers. This firmware update utility is only compatible with Microsoft Windows operating systems.įor macOS and Linux users please contact our support for additional assistance, we’re more than happy to help!įirmware update to improve compatibility with some ASMedia USB 3.0 host controllers with roll-up firmware changes from 2020. Installation instructions in the readme.pdf included in the zip file. This update is not necessary for most NVMe SSDs which do not use the Phison chipset.Īpplicable to enclosures with serial number starting with 2645-A# and up. Firmware update to address incompatibility with Phison E7 and E12 based NVMe SSDs, including some SSDs from Silicon Power.
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